Concierge Medicine in Greenwich, CT: What Mercer Medical Offers Individuals and Families

Greenwich has no shortage of excellent medical resources, and that's exactly what makes it so frustrating when you can't reach your own doctor. You can have three hospital systems within a twenty minute drive and still spend a week playing phone tag before anyone can see you for something that actually needs attention now, not in three weeks.

Mercer Medical Greenwich is a membership-based primary care practice built for the families and executives across Greenwich, Old Greenwich, Riverside, Cos Cob, Darien, New Canaan, and Westport who are done with that trade-off. Founded by Dr. Jessica Levatino, a board-certified family medicine physician and former Chief Medical Officer of one of the largest outpatient clinic organizations on the East Coast, the practice is built around a deliberately small membership, so the time and access a doctor promises are the time and access you actually get.

What membership includes

Every member starts with a first visit built to last, 90 to 120 minutes, covering a full medical history, physical exam, personalized lab panel, and an individualized care plan. From there, membership includes up to 15 extended, unhurried in-person visits a year, same-day and next-day access when something comes up, and 24/7 direct physician access, a dedicated line to Dr. Levatino rather than a call center or answering service. Two house calls are included annually for anyone who needs care at home instead of in the office.

Beyond the visits themselves, membership covers metabolic health and GLP-1 management, preventive care planning built around longevity rather than just symptom management, specialist coordination with direct referrals, medication review, and care coordination if you're ever hospitalized. Outside labs, imaging, and records from other providers are reviewed personally with you, not dropped into a portal with no context attached.

Built for families, not just individuals

Families choose Mercer Medical Greenwich because one physician can know every generation at once. Each family member holds an individual membership, and children 12 and older can be added at a family rate. Dr. Levatino treats each person individually while building a connected picture across the whole family, tracking what tends to run in your family and watching for it earlier in your children because she's already seen it in you or your parents. That connected view is difficult to build when every family member sees a different doctor. It's the default here.

Who this is for

Mercer Medical Greenwich tends to be the right fit for a few kinds of people. Someone whose longtime doctor recently retired or converted to a large group practice, and who doesn't want to start over with a stranger who has fifteen minutes and no history. A family managing an aging parent's care who wants one person who actually knows the full picture, not three specialists who've never spoken to each other. And anyone who has simply reached the point of being done with rushed visits, weeks-long waits, and feeling like a number in a system built for volume instead of people.

How it works

There's no walk-in enrollment and no published price list, because membership is a fit conversation before it's a transaction. The process starts with an info call with Nadia Van der Heyden, our Membership Director, where we talk through your situation, answer your questions, and figure out together whether this is the right fit before anything is decided. If it is, intake forms go out, records transfer from your current physician, and your first 120-minute visit gets scheduled.

The practice is located at 81 Holly Hill Lane in Greenwich, with office hours Monday through Friday from 9am to 5pm, and 24/7 direct access to Dr. Levatino for anything urgent outside those hours.

If you've been searching for a doctor in Greenwich or the surrounding towns who actually has time for you, the next step is a conversation, not a commitment. You can schedule an info call with Nadia to see whether Mercer Medical Greenwich is the right fit for you or your family.